Refugee Cash & Medical Assistance (CMA) Case Manager

Written By Ezra Einhorn

About Us:

Global Impact Initiative (Gii) is dedicated to making a positive difference in the lives of vulnerable communities. We provide essential education and support services to those in need, focusing on empowering individuals through language acquisition. Our team is composed of exceptional individuals committed to fostering a welcoming and caring environment for our clients.

Job Description:

We are currently seeking a Full-time Refugee Cash and Medical Assistance Case Manager (CMA) who will provide crucial financial assistance and support to ORR-eligible individuals aiming for economic self-sufficiency. This role involves screening for program eligibility, enrolling clients, issuing monthly allowances, leading client relationships, and ensuring rigorous compliance with program and funding requirements while maintaining thorough documentation and database records.

Responsibilities:

  • You will provide temporary financial assistance to ORR-eligible individuals and empower clients toward economic self-sufficiency.

  • You will screen clients for eligibility and enroll clients in the RCA Program.

  • You will monitor compliance and issue payments for monthly allowances.

  • You screen clients for eligibility into the RCA Program and provide application assistance.

  • You lead the client relationship.

  • You issue monthly cash assistance payments and document all transactions.

  • You complete referrals to employment providers for RCA recipients and monitor participation with employment providers.

  • You monitor and evaluate client progress and program compliance.

  • You complete all necessary documentation to ensure compliance with funding requirements and agency quality assurance standards.

  • You prepare and maintain detailed case files, required forms, and reports.

  • You enter all required information into the database promptly.

  • You advocate for clients with service providers or agencies and in the community.

  • You screen clients for eligibility into the RMA Program and provide application assistance.

  • You complete referrals to service providers for RMA recipients

  • You lead the Client relationship.

  • You monitor and evaluate client progress and program compliance.

  • You complete all necessary documentation to ensure compliance with funding requirements and agency quality assurance standards.

  • You prepare and maintain detailed case files, required forms, and reports.

  • You enter all required information into the eRed database promptly.

  • Represent Gii’s core values and mission in the office, with clients, and throughout the community.

Location & Commitments:

  • This position is a full-time hybrid position, funded through September 30th, 2025, with possible renewable given funding availability.

  • Occasional after-hours may be required outside of standard hours.

Education and Experience Requirements:

  • Bachelor’s Degree in a related field OR a combination of education and experience.

  • Bilingual in English and Spanish Required.

  • Must have excellent written and oral communication skills in English.

  • Working knowledge of computers, including Excel, Word, and MS Office.

  • Familiarity with refugee populations and their needs.

  • Must have reliable transportation.

  • Compassionate and friendly demeanor, with the ability to work independently.

  • Strong interpersonal and communication skills.

Note: The above statements describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all required responsibilities, duties, and skills. This description is subject to modification as the needs and requirements of the position change.

EEO Statement:

The Global Impact Initiative provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Consistent with the Americans with Disabilities Act (ADA) and federal and state disability laws, Gii will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Gii HR Representative at hr@globalimpactinitiative.com.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

  • Paid time off

Schedule:

  • 8 hour shift

  • Monday to Friday

Work Location: Hybrid remote in Austin, TX 78752

Ezra Einhorn