Refugee Support Services (RSS) Program Manager
About Us:
Global Impact Initiative (Gii) is dedicated to making a positive difference in the lives of vulnerable communities. We provide essential education and support services to those in need, focusing on empowering individuals through language acquisition. Our team is composed of exceptional individuals committed to fostering a welcoming and caring environment for our clients.
Job Description:
The Refugee Support Services Program Manager ensures our clients receive exceptional service while effectively managing a team. This position leads a dedicated team to assist clients in overcoming barriers to self-sufficiency, including personal, family, financial, and health-related challenges. This role encompasses employment and social adjustment support services, focusing on fostering client independence and successful integration into the community.
Case Management:
Lead and support a team to ensure clients receive essential services and support.
Advocate for clients with service providers and agencies within the community.
Team Management:
Monitor and evaluate staff performance, providing tools, training, and resources.
Coordinate case assignments and maintain a reduced client caseload as needed.
Program Development:
Develop, monitor, and evaluate program service plans, outputs, and outcomes.
Ensure case managers provide clients with essential soft skills for employment.
Partnership Engagement:
Engage and cultivate relationships with potential employers through outreach and networking.
Collaborate with case managers to schedule job readiness workshops and relevant training.
Administrative Duties:
Meet commitments and effectively manage administrative duties.
RepresentGii’s core values and mission
Resource Development:
Build relationships with employers and provide cultural orientation regarding refugee populations.
Identify and develop resources necessary for program and client success.
Location & Commitments:
Permanent full-time
Hybrid schedule. *subject to change based on business needs, with or without notice.
Day and occasional evening schedule.
Occasional after-hours may be required outside of standard hours
What we’re looking for:
Education Background:
Bachelor’s Degree in a related field or a combination of education and experience.
Experience:
Experience in job development and business networking is preferred.
Experience with the refugee population and their needs.
Experience in program development and evaluation
Experience leading a team
Skills:
Networking and relationship-building abilities
Advocacy and client support skills
Strong communication and interpersonal skills
Bilingual in Spanish preferred
EEO Statement:
The Global Impact Initiative provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Consistent with the Americans with Disabilities Act (ADA) and federal and state disability laws, Gii will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Gii HR Representative at hr@globalimpactinitiative.com.
