June Workshop: Promoting Constructive Communication in the Workplace
August 13, 2021
Alan Sherman contributed to this post.
As COVID altered society and altered expectations within the workplace, companies needed to double down on effective communication. Given that individuals were operating from their homes and bedrooms, virtual workplace environments like Zoom became a foundational aspect of company life. At Gii, our team is based all around the country. From our roots in Austin, Texas to both coasts, the team navigates time zones and busy schedules to remain on track. Consequently, we had the pleasure of welcoming Dawn Metcalfe to speak about conflict resolution and constructive lines of communication in the workplace.
Initially, Dawn asked us to consider what instigates workplace disputes. From differing values to scarce resources, today’s companies face a growing amount of conflict. Nonetheless, through an uplifting environment and a unified commitment to company values, employees can mutually benefit from their own professional development. A key aspect of workplace cohesion stems from how we react to conflict. Rather than avoiding or stigmatizing disputes, it’s imperative to address them head-on. In doing so, the company adopts a proactive approach to problem-solving. This creates a workplace that values truthfulness and authenticity. All too often, unaddressed issues permeate into an employee’s work, hindering both their productivity and mental health. In fact, the speaker proposed a mantra to help employers create a collaborative workplace. She asserted that “Good conflict is based on issues, not individuals, and focuses on understanding.” Conflict based on issues allows for creative thinking and a stream of heterogeneous ideas. Conversely, personal attacks rooted in jealousy or grievances polarize the workplace and sever lines of communication.
In order to implement the above policies, employers must value vulnerability and curiosity. Both principles promote free-thinking and authentic conflict management. Often, employees don’t address disputes for fear of repercussions from management. However, a culture founded upon the well-being of employees presents workers with the freedom to convey their feelings and ideas. Consequently, the company may experience an influx in both worker satisfaction and nuanced ideas, driving future growth.